Taxi Marshals

Taxi Marshal Schemes in towns and cities have proven to be extremely effective in reducing illegal ‘pick ups’, controlling taxi queues and improving the safety of vulnerable persons.

Taxi Marshals must have excellent communication skills, a good knowledge of relevant law and be trained in operational deployment, communications skills and conflict management.


Confrontation can occur when Private Hire Drivers operate illegally by touting for business, stop to pick up fairs in ‘no stopping areas causing obstruction or operate without a valid licence. It is the responsibility of the Taxi Marshals to prevent such activity and report offenders so that legal action may be brought against offenders.


Confrontation may also occur when individuals or groups of people behave in an unsociable manner in taxi queues. This type of behaviour has to be defused quickly in order to prevent violence and public disorder. Such disorder in a taxi queue can result in anything from physical assault to road traffic accident if not controlled.


The deployment of Taxi Marshal Head Cam operators has proven to be an extremely effective deterrent in confrontational situations. It has also proven to be an effective way to gather evidence during incidents. This video evidence can assist both the Police and Local Authorities in making successful prosecutions against offenders.


It is vital that Taxi Marshals work closely with the Police, Local Authorities, Taxi Drivers and local Residents in order to ensure the efficient running of the operation. There must be excellent communication via a radio network to a CCTV Control Room as Taxi Marshals are the ‘eyes and ears’ of the Police and can play a vital role in the reduction of crime.


Professional Taxi Marshals working with CCTV Operators with the support of the Police are a valuable asset to any town centre operation.


General Taxi Marshal Duties

  • Control Taxi Queues preventing disorder and reducing the risk of road traffic accident.
  • Prevent illegal Private Hire activity.
  • Protect vulnerable persons and ensure their safety.
  • Observe any criminal activity including street crime and report to CCTV Control, Police and the Local Authority.